Privacy Policy

Introduction

This Privacy Policy applies to all personal information collected by Essential Disability Support via the website located at www.essentialdisabilitysupport.com.au. This Privacy Policy applies in addition to the Terms and Conditions of our website.

Consent

By using our website, you agree to the following:

 

• The conditions outlined in this Privacy Policy

• The collection, use, and retention of your personal information as described in this policy

What is “Personal Information”?

The Privacy Act 1988 (Cth) defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable:

 

• Whether the information is true or not; and

• Whether the information is recorded in a material form or not

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If the information does not identify you or cannot reasonably identify you, it will generally not be considered personal information and will not be subject to this Privacy Policy.

What Information We Collect

The type of personal information we collect depends on how you interact with our website and services. This may include:

 

• Full name

• Email address

• Contact number

• Address and participant details

• Information submitted through referral or enquiry forms

How We Collect Your Information

We collect personal information when you:

 

• Submit a form through our website

• Contact us via phone or email

• Engage with our services

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We may also collect information through cookies to improve your website experience. In most cases, this data does not personally identify you.

Purpose of Collection

We collect your personal information to:

 

• Provide and deliver our disability support services

• Respond to enquiries and referrals

• Improve our website and services

• Communicate with you regarding your support needs

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We may disclose your information to trusted service providers who assist us in operating our website and delivering services. Your information may also be accessed by maintenance or support personnel where required.

Direct Marketing

By using our website, you consent to receiving relevant communications from us.

We will only use your personal information for direct marketing where it is reasonable to do so and where you would expect such communication. You can opt out at any time using the unsubscribe option or by contacting us directly.

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Access and Correction

You have the right to access and request correction of your personal information in accordance with the Australian Privacy Principles.

If you would like to access or update your information, please contact us using the details below.

Complaints

If you have a complaint regarding how we handle your personal information, please contact us.

We will review your complaint and may request further information to resolve the issue. If you are not satisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner.

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Overseas Disclosure

Your personal information will not be disclosed outside Australia unless you request it.

If you request an overseas transfer, the recipient may not be subject to Australian Privacy Principles, and we will not be responsible for how your information is handled in that jurisdiction.

Contact Us

If you have any questions, would like access to your information, or wish to make a complaint, please contact us: info@essentialdisabilitysupport.com.au